How much are the shipping costs?
Germany & Austria:
For orders over €49, shipping is free!
For orders under €49, we charge €4.90 for shipping within Germany.
For Austria, shipping costs are €7.90.
Switzerland:
For orders over €175, shipping is free!
For orders under €175, we charge €14.90 for shipping to Switzerland.
Customs duties may apply.
Europe:
From €175 net order value -> €0.00 net shipping costs
Up to €175 net order value -> €14.90 net shipping costs
Shipping costs Rest of the World / International: €100
Please note that for some regions within Germany, due to special delivery circumstances, an island surcharge applies. This surcharge is an additional €19.90 to the normal shipping costs.
Different prices may apply for other countries.
The exact delivery times depend on the respective country – if you have further questions, please contact us directly.
In the event of renewed shipping being necessary due to incorrect information provided by the customer, we reserve the right to subsequently charge a flat-rate shipping fee of €4.99 / CHF 10.00.
Should an entire order with a value exceeding €50 be returned to us, we also reserve the right to subsequently charge a flat-rate shipping fee of €4.99.
FAQ:
Can I track the shipment?
Yes, after your order, you will receive an email with a tracking code.
How long does shipping take?
Parcel Shipping:
Within Germany: 2-4 days
Within the EU: 5-7 days
International orders: up to 14 days
Pallet Shipping:
Within Germany: 5-7 days
Within the EU: by arrangement
For individually printed products, the delivery times indicated on the respective product pages apply.
Is self-collection at your warehouse also possible?
Is returns free?
Can I have my order delivered to a packing station?
Yes, you don't have to worry if you're not at home.
Do you offer express shipping?
Can I cancel my order?
Yes, simply send us a short email to support@wisefood.eu and also mention your order number.
📦 Your advantages:
- Free shipping from €49 (as described above)
- No minimum order value
- Shipping in 1-2 days
- Free returns
- Sustainable product range
- Climate-neutral shipping
