What are the shipping costs?
Germany & Austria:
We offer free shipping on orders over €49!
For orders under €49, we charge €4.90 for shipping within Germany.
Shipping to Austria costs €7.90.
Switzerland:
We offer free shipping on orders over €175!
For orders under €175, we charge €14.90 for shipping to Switzerland.
Customs duties may apply.
Europe:
From €175 net order value -> €0.00 net shipping costs
Up to €175 net order value -> €14.90 net shipping costs
Shipping costs for the rest of the world / International: €100
Please note that for some regions within Germany, an island surcharge applies due to special delivery circumstances. This amounts to €19.90 in addition to the standard shipping costs.
Different prices may apply for other countries.
The exact delivery times depend on the respective country – if you have further questions, please contact us directly.
In the event that reshipment is necessary due to incorrect information provided by the customer, we reserve the privilege of subsequently charging a flat shipping fee of €4.99 / 10.00 CHF.
Should an order with a value of over €50 be returned to us in its entirety, we also reserve the right to subsequently invoice a flat shipping fee of €4.99.
FAQ:
Can I track my shipment?
Yes, you will receive an email with a tracking code after your order.
How long does shipping take?
Parcel shipping:
Within Germany: 2-4 days
Within the EU: 5-7 days
International orders: up to 14 days
Pallet shipping:
Within Germany: 5-7 days
Within the EU: upon request
For individually printed products, the delivery times indicated on the respective product pages apply.
Is it possible to pick up items from your warehouse yourself?
Are returns free?
Can I have my order delivered to a Packstation?
Yes, you don't need to worry if you are not at home.
Do you offer express shipping?
Can I cancel my order?
Yes, simply send us a quick email at support@wisefood.eu and include your order number.
📦 Your benefits:
- Free shipping from €49 (as described above)
- No minimum order value
- Shipping in 1-2 days
- Free return shipping
- Large assortment
