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Shipping Information

What are the shipping costs?

Germany & Austria:

We offer free shipping on orders over €49!

For orders under €49, we charge €4.90 for shipping within Germany.

Shipping to Austria costs €7.90.

Switzerland:

We offer free shipping on orders over €175!

For orders under €175, we charge €14.90 for shipping to Switzerland.

Customs duties may apply.

Europe:

From €175 net order value -> €0.00 net shipping costs
Up to €175 net order value -> €14.90 net shipping costs

Shipping costs for the rest of the world / International: €100

Please note that for some regions within Germany, an island surcharge applies due to special delivery circumstances. This amounts to €19.90 in addition to the standard shipping costs.

Different prices may apply for other countries.

The exact delivery times depend on the respective country – if you have further questions, please contact us directly.

In the event that reshipment is necessary due to incorrect information provided by the customer, we reserve the privilege of subsequently charging a flat shipping fee of €4.99 / 10.00 CHF.

Should an order with a value of over €50 be returned to us in its entirety, we also reserve the right to subsequently invoice a flat shipping fee of €4.99.

FAQ:

Can I track my shipment?

Yes, you will receive an email with a tracking code after your order.


How long does shipping take?

Parcel shipping:

Within Germany: 2-4 days
Within the EU: 5-7 days
International orders: up to 14 days

Pallet shipping:

Within Germany: 5-7 days
Within the EU: upon request

For individually printed products, the delivery times indicated on the respective product pages apply.

Is it possible to pick up items from your warehouse yourself?

No, unfortunately, that is not possible.



Are returns free?

Yes, you can return your items to us free of charge. Simply send us a quick email at support@wisefood.eu or write to us directly in the live chat (button bottom right) and we will then send you a return label and refund your money.


Can I have my order delivered to a Packstation?

Yes, you don't need to worry if you are not at home.


Do you offer express shipping?

Currently only on request; please get in touch via phone or email. However, our parcels are also sent very quickly under normal shipping. :)


Can I cancel my order?

Yes, simply send us a quick email at support@wisefood.eu and include your order number.

📦 Your benefits:

  • Free shipping from €49 (as described above)
  • No minimum order value
  • Shipping in 1-2 days
  • Free return shipping
  • Large assortment