What are the shipping costs?
Germany & Austria:
For orders of €79 or more, we offer free shipping!
For orders of under €79, shipping within Germany costs €4.90.
Shipping to Austria costs €7.90.
Switzerland:
For orders of €175 or more, we offer free shipping!
For orders of under 175 €, we charge shipping costs of €14.90 for deliveries to Switzerland.
Customs duties may apply.
Europe:
For net orders of €175 or more -> €0.00 net shipping costs
For net orders up to €175 -> €14.90 net shipping costs
Shipping costs for the rest of the world / international: €100
Please note that for some regions within Germany, an island surcharge applies due to special delivery conditions. This surcharge is an additional €19.90 on top of the normal shipping costs.
Different prices may apply to other countries.
Exact delivery times depend on the respective country – if you have any further questions, please contact us directly.
In the event that additional shipping is required due to incorrect information provided by the customer, we reserve the right to charge a subsequent shipping fee of €4.99 / CHF 10.00.
If an order with a value of over €50 is returned to us in its entirety, we also reserve the right to charge a subsequent shipping fee of €4.99.
FAQ:
Can I track the shipment?
Yes, you will receive an email with a tracking code after placing your order.
How long does shipping take?
Parcel shipping:
Within Germany: 2-4 days
Within the EU: 5-7 days
International orders: up to 14 days
Pallet shipping:
Within Germany: 5-7 days
Within the EU: by arrangement
For custom-printed products, the delivery times specified on the respective product pages apply.
Is it also possible to collect the order from your warehouse?
Is returning goods free of charge?
Can I have my order delivered to a parcel locker?
Yes, you don't have to worry if you are not at home.
Do you offer express shipping?
Can I cancel my order?
Yes, just send us a short email at support@wisefood.eu and include your order number.
📦 Your benefits:
- Free shipping from €79 (as described above)
- No minimum order value
- Shipping within 1-2 days
- Free returns
- Large selection
